Jade FLOSS Prime Sneaker Cleaner FAQ's
Is Jade FLOSS Prime Sneaker Cleaner only for sneakers or tennis shoes?
Absolutely not! Our sneaker cleaner is beneficial for daily conditioning and cleaning of almost all shoe types, including: tennis shoes, sneakers, van shoes, suede shoes, leather shoes, unbuckle shoes, sandals, flats, heels, pumps, boat shoes, hiking boots, oxford shoes, wedge shoes, and all other types of ladies, mens, and kids shoes, whether they're designer shoes or upcoming name brand shoes, cheap shoes or expensive shoes.
Can I clean my suede or nubuck shoes with this kit?
Yes. Our solution works great on all materials, from Canvas to Leather to Suede. Before cleaning any type of shoes, we highly recommend that you first check for discoloration or color bleed. You can do this by gently scrubbing a small area of the material using our cleaning solution and a brush.
What types of shoe material will Jade FLOSS Prime Sneaker Cleaner work on?
Jade FLOSS Prime Sneaker Cleaner is safe to use on virtually all materials, including suede, leather, nubuck, canvas, nylon, rubber, cloth, cotton mesh, vinyl, etc.
How often should I use Jade FLOSS Prime Sneaker Cleaner ?
Jade FLOSS Prime Sneaker Cleaner is designed to be used for regular maintenance. We recommend using it everyday if you wear your shoes every day, or whenever you see conditioning or cleaning is needed.
How many times can I clean my shoes with this product?
There is no limit. Our sneaker cleaner is designed to be used as many times as you need to keep your shoes looking good and help them last for years when used as directed.
Can I use Jade FLOSS Prime Sneaker Cleaner without washing my shoes in a washing machine?
Yes! Our sneaker cleaner is designed for daily conditioning and cleaning and to help keep your shoes looking nice and clean.
How do I clean suede and/or nubuck?
Our product is highly safe and very effective when applied properly to suede or nubuck. Please visit our 'How-To-Use' page for more detailed directions and tips.
Due to suede's natural texture and open pores, as well as various grades, there is some unpredictability with this material. As with all materials, we highly recommend you first test our cleaner on an inconspicuous area of your shoe before you use our cleaner over the whole shoe. We DO NOT recommend using our cleaner on dyed suede because dyed suede is will most likely bleed after any contact with water. Since individual results vary, you use at your own risk.
When cleaning your premium suede, leather, nubuck, cotton mesh nylon, and other delicate shoe materials, please take care and be extra gentle. We recommend using our Prime Sneaker Cleaning Brush designed specifically for shoe cleaning, and the soft hog bristles are suited for using to clean delicate surfaces.
Jade FLOSS L.L.C does not accept responsibility for any damage to your property and will not be held liable for damage to your property that occurs while using Jade FLOSS Prime Sneaker Cleaner. It is advised you test the cleaner on a small spot on your shoes and follow all instructions. The user is responsible for following directions, storing the cleaner properly, and using it correctly. Use at your own risk. Results may vary per individual.
What are the ingredients in Jade FLOSS Prime Sneaker Cleaner?
This shoe cleaning product is made from a blend of natural soaps and natural substances, such as coconut oil and jojoba oils.
How does Jade FLOSS clean and condition?
Stubborn soils, such as dirt, grass stains, grease, and oil, etc., are removed easily by a process called emulsification. After cleaning, the natural oils in our conditioning cleaner act as a building block to soften your shoe material and help block dit and grease from penetrating it so deeply in the future.
Is this shoe cleaner safe?
Yes! Our cleaning products were designed with safety as the number one priority. Our shoe cleaner does not contain any abrasives or harsh chemicals, it is 98.3% natural, and it is completely biodegradable. Thus, not only is our shoe cleaner safe to use on all your prized sneakers, but it’s also easy on the environment!
Does the Premium Shoe Cleaner contain any harmful dyes?
No, our shoe cleaning solution does not contain any dyes whatsoever.
Will Jade FLOSS cause “yellowing” to occur on my sneakers?
Absolutely not. Using Jade FLOSS sneaker cleaner will actually help reduce yellowing that may have already occurred on your sneakers.
Where can I purchase Jade FLOSS products?
You can purchase all our products right here online via our SHOP, or you can find our cleaner in street wear boutiques and shoe stores worldwide.
Do you charge Sales Tax?
We ship from North Carolina, so all orders delivered to a NC address will be charged 7.25% sales tax.
What type of payments do you accept?
We accept all major credit cards, including Visa, MasterCard and American Express, as well as PayPal.
Is the Jade FLOSS website a secure site?
Our site is totally and completely secure and safe. Plus, all credit card information is transmitted to PayPal over their secure connection. We never see your credit card information.
When will I receive my order?
Orders are shipped usually within 1-3 business days after we receive your payment. Once your order is shipped, you'll receive a confirmation email that will include tracking information. For domestic (U.S.A.) orders, delivery times can vary between 1-5 business days, depending on your location and the delivery service you have chosen. For international orders, delivery times can vary between 5-10 business days, depending on your location and the delivery service you have chosen.
What should I do if I never received my order?
It's very rare, but sometimes packages get lost in the mail. If your package does get lost, we will resend your order to you at no extra charge to you. However, if the delivery service tracking number indicates that your package was delivered to you, then we cannot be held responsible for that package that our delivery service claims was delivered. You can, however, pursue a claim with the delivery company.
If I provided the incorrect shipping address and my package was returned, can you reship my order?
Yes, once we receive the returned shipment, we will gladly reship your order, however you will be liable for shipping and handling charges.
Is it safe to wash my tennis shoes in a washing machine?
Although most sneakers and tennis shoes are machine washable, but it depends what materials your shoes are made out of, and what condition they are in. When in doubt, you must weigh the risks, and of course, use common sense. Some shoes just should never ever go in the washer. And as long as you wash your shoes properly according to the Jade FLOSS sneaker cleaning instructions, then your sneakers should be fine. But you should always check your shoes first to see if they are colorfast safe before you clean them, just as you would do with any items you wash in machine.
Does washing my shoes in HOT water get them cleaner?
The answer is NO. Please Do NOT ever wash your shoes in hot water! Washing in hot water can cause the glue in your tennis shoes or sneakers to separate and fall apart. Washing in cold water usually works just fine.
Can I put my shoes in the sun or in the clothes dryer to help speed up the drying process?
Absolutely not. DO NOT DO THIS. The heat is too harsh and is not good for your tennis shoes. Putting them in the dryer can cause th shoe glue to separate, and the heat as well as the rays from the sun can cause fading. Your shoes should always be dried indoors, at room temperature.
Can I wash my tennis shoes with my laundry in a washing machine, along with a load of clothes?
Yes, but again, please use common sense. Wash in COLD water ONLY, and with like colors.
Can I use bleach on my white shoes?
Bleach is a strong chemical that tends to cause yellowing of shoes, and it weakens thread fibers.. We DO NOT ever recommend using bleach.
What causes 'yellowing' on tennis shoes and sneakers?
Midsoles are made from synthetic rubber or plastic and actually bleed plasticizer, which reacts over time with the natural alkaline found in soils and dirt, which turns the sole yellow. This process is accelerated by UV rays from the sun (but no, do not put sunscreen on your shoes...use our conditioner to help protect your shoes).
Did we miss something? Please feel free to contact us at info@JadeFloss.com with any further questions, comments, ideas, and/or suggestions. Thanks!
Step 1 - Wet the brush
Step 2 - Apply a beneficial amount of solution to the brush
Step 3 - Scrub your sneakers in a circular motion
Step 4 - Wipe clean with a dry towel and repeat steps as needed until clean
Step 5 - Allow your sneakers time to air dry